Privacy Policy

Privacy Policy

Introduction

Peterborough EPC ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website, contact us, or use our services.

Data We Collect

We may collect and process the following data about you:

• Personal identification information: Name, email address, phone number.

• Technical data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform.

• Usage data: Information about how you use our website and services.

• Marketing and communications data: Your preferences in receiving marketing from us and your communication preferences.
  
  

How We Collect Your Data

You directly provide us with most of the data we collect. We collect data and process data when you:

• Fill out a contact form on our website.

• Sign up for our newsletter.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Use or view our website via your browser’s cookies.
  
  

How We Use Your Data

We use the data we collect in the following ways:

• To respond to your inquiries.

• To provide you with the services you request.

• To manage your account.

• To email you with information about other services we think may be of interest to you.

• To improve our website and services through analytics.
  
  

Data Sharing

We do not share your personal data with third parties except in the following circumstances:

• When we have your explicit consent.

• When it is required by law or to enforce our terms of service.

• With service providers who assist in the operation of our business (e.g., IT services, email marketing platforms), provided they comply with data protection regulations.
  
  

Data Security

We are committed to ensuring the security of your data. We have put in place appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Data Protection Rights

Under data protection law, you have the following rights:

• The right to access: You have the right to request copies of your personal data from us.

• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.

• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to object to processing: You have the right to object to our processing of your personal data if we are processing it on the grounds of legitimate interests or for direct marketing purposes.

• The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the information provided below.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How We Use Cookies

We use cookies to:

• Keep you signed in.

• Understand how you use our website.

• Improve your user experience by customizing the website to your preferences.

• Gather data about site traffic and site interactions to offer better site experiences and tools in the future.
  
  

Types of Cookies We Use

• Essential cookies: These cookies are necessary for the website to function and cannot be switched off in our systems.

• Analytical/performance cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website when they are using it.

• Functionality cookies: These are used to recognise you when you return to our website and to personalise our content for you.
  
  

How to Manage Cookies

You can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy Policies of Other Websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to Our Privacy Policy

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on [Date].

How to Contact Us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]
Call us at: 07595466459
Or write to us at: 25 Cartwright Grove, Peterborough, PE4 7BN

How to Contact the Appropriate Authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office (ICO).

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113 Website: https://www.ico.org.uk